Last updated: December 18, 2025
At UProGamingStore, customer satisfaction is important to us. While we do not accept physical returns, we do offer refunds under specific conditions outlined below.
Refund Eligibility
We offer refunds only in the following situations:
- The item arrives damaged or defective
- The item is not functioning as described
- The wrong item was received
Refunds are evaluated on a case-by-case basis and require proof.
Proof Requirement (Required)
To request a refund, customers must provide clear proof of the issue, which may include:
- Photos of the product showing the problem
- Photos of the packaging (if damaged on arrival)
- A short video demonstrating the defect or malfunction
- Order number and purchase confirmation
Refund requests submitted without sufficient proof may be delayed or denied.
Refund Request Timeframe
- Refund requests must be submitted within 7 days of delivery
- Requested proof must be provided within 48 hours after we request it
Requests submitted outside this timeframe may not be eligible.
Refund Method
Approved refunds will be issued to the original payment method used at checkout.
Depending on the situation, we may issue:
- A full refund
- A partial refund
- A replacement (if available and agreed upon)
Refund processing times may vary depending on the payment provider.
No Physical Returns
- We do not accept physical returns
- Customers are not required to send products back
- Refunds are processed based on proof provided
This policy helps keep costs low while ensuring fair resolutions.
Non-Refundable Items
The following items are not eligible for refunds:
- Digital products or downloads
- Items damaged due to misuse, improper handling, or normal wear
- Orders with incomplete or missing proof
Order Cancellations
Orders may be canceled before shipment. Once an order has shipped, it is no longer eligible for cancellation and must follow the refund request process above.
How to Request a Refund
To request a refund, please contact us at:
Email: uprogamingstore@gmail.com
Include:
- Order number
- Description of the issue
- Photo or video proof
Our support team will respond within 1–2 business days.
Policy Abuse
UProGamingStore reserves the right to deny refund requests from customers who submit repeated or fraudulent claims.
Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.